Mission Maternity Center

Women’s Health Patient & Family Advisory Council

To better understand the needs of our patients and their families, in 2008 Mission Hospital invited former patients to assist in the development of the Women’s Health Patient & Family Advisory Council.

Our mission for the Council is to actively engage patients and families as partners with Mission Hospital, in support of our philosophy of Patient and Family Centered Care. The Council seeks to enhance the delivery of care by providing a collaborative vehicle of communication between families and hospital staff to improve the health care experience. The Council exemplifies our hopes for Mission Hospital to continue to maintain and enhance the level of healthcare services our community has come to rely upon.

The goals of the Women’s Health Advisory Council are to:

  • Provide a vital link between Mission Hospital’s Women’s Institute and the community.
  • Provide supportive channels of communication between families and hospital staff.
  • Provide input and feedback on delivery of services for patients and their families.
  • Review issues referred to the Women’s Health Patient and Family Advisory Council and provide recommendations.
  • Monitor, evaluate, and address cultural and religious beliefs of patients and families.
  • Provide input regarding new and existing program development.
  • Promote an environment offering excellent and safe healthcare through collaboration of families and staff.
  • Promotes improved relationships between patients, families and staff.
  • Provides opportunities for staff to listen to their customers to enhance patient satisfaction.

The Council meets bi-monthly with hospital staff to directly engage the perspective of the patient and family. The Council’s contribution to the care environment have been significant, ranging from input on visitation policies, individualized care plans, the patient/family meeting process, marketing campaigns, as well as participating in process improvement teams and serving as community ambassadors. The role of our Council continues to expand.

For a copy of the Council's bylaws, click here. For an application, click here.

To find out more about our Women’s Health Patient & Family Advisory Council, please contact Council Chair, Kirsten Pert, at kirsten.pert@stjoe.org.